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What MAIN factors are considered to assess the priority of an incident?

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What MAIN factors are considered to assess the priority of an incident?

A.

The urgency and impact

B.

The impact and complexity

C.

The cost and urgency

D.

The complexity and cost

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  • Product: ITIL-4-Foundation
  • Update on: Sep 16, 2025
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TESTED 16 Sep 2025