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Which practice uses techniques such as SWOT analysis, balanced scorecard reviews, and maturity assessments?

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Which practice uses techniques such as SWOT analysis, balanced scorecard reviews, and maturity assessments?

A.

Incident management

B.

Continual improvement

C.

Service request management

D.

Problem management

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  • Product: ITIL-4-Foundation
  • Update on: Dec 24, 2025
  • Questions: 119
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Which ITIL practice has a purpose that includes reducing the likelihood of incidents?
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TESTED 24 Dec 2025