Which practice uses techniques such as SWOT analysis, balanced scorecard reviews, and maturity assessments?

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ITIL ITIL-4-Foundation Question Answer

Which practice uses techniques such as SWOT analysis, balanced scorecard reviews, and maturity assessments?

A.

Incident management

B.

Continual improvement

C.

Service request management

D.

Problem management

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Product: ITIL-4-Foundation
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Which guiding principle recommends using the minimum number of steps necessary to achieve an objective?

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TESTED 04 Nov 2025