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Which practices are typically involved in the implementation of a problem resolution?

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Which practices are typically involved in the implementation of a problem resolution?

1. Continual improvement

2. Service request management

3. Service level management

4. Change control

A.

1 and 2

B.

1 and 4

C.

3 and 4

D.

2 and 3

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  • Product: ITIL-4-Foundation
  • Update on: Dec 26, 2025
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When planning ‘continual improvement’, which approach for assessing the current state of a service isCORRECT?
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TESTED 26 Dec 2025