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Which statement about the 'service desk1 practice is CORRECT?

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Which statement about the 'service desk1 practice is CORRECT?

A.

It provides a link with stakeholders at strategic and tactical levels

B.

It carries out change assessment and authorization

C.

It investigates the cause of incidents

D.

It needs a practical understanding of the business processes

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  • Product: ITIL-4-Foundation
  • Update on: Jul 27, 2025
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TESTED 01 Aug 2025