Why should service desk staff detect recurring issues?

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ITIL ITIL-4-Foundation Question Answer

Why should service desk staff detect recurring issues?

A.

To help identify problems

B.

To escalate incidents to the correct support team

C.

To ensure effective handling of service requests

D.

To engage the correct change authority

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ITIL ITIL-4-Foundation Summary

Vendor: ITIL
Product: ITIL-4-Foundation
Update on: Sep 16, 2025
Questions: 542

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Which is handled as a service request?

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TESTED 16 Sep 2025