A popular social media app is part of a complex network of systems.

ITIL ITIL-4-Specialist-Create-Deliver-and-Support Question Answer

A popular social media app is part of a complex network of systems. Most changes to the service are successful, except for those made by a development team that has many failed changes.

Which is the BEST approach to reduce the number of failures?

Create a standard change model for development changes and initiate as a service request

Increase the size of development changes to make them easier to handle and increase success

Create a change model for development changes that includes the use of safe-to-fail testing

Initiate development changes as emergency changes so that errors can be identified quickly

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A popular social media app is part of a complex network of systems.

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