A software development company wants to transition from a traditional working model to one focused...

Vendor: ITIL
Product: ITIL-4-Specialist-Create-Deliver-and-Support
Update on: Jul 22, 2025
Questions: 73

ITIL ITIL-4-Specialist-Create-Deliver-and-Support Question Answer

A software development company wants to transition from a traditional working model to one focused on innovation and adaptability. The management has recognized a need to support changes in the mindset among employees, particularly those accustomed to the traditional approach. However, the management has encountered resistance from long-standing employees who are accustomed to traditional methods. What strategy should the company adopt to effectively facilitate this cultural shift?

Introduce rules for innovation and adaptability across all teams

Have leaders actively demonstrate and promote innovative practices

Limit the cultural shift initiatives to only the newer employees

Base performance evaluations solely on the number of innovative ideas generated