ITIL ITIL-4-Specialist-Create-Deliver-and-Support Question Answer
A user has logged an incident saying that transactions via the company website are very slow. The service desk team does not have the skills needed to investigate this. There are many different teams that this could be escalated to, including a web server team, an application team, an infrastructure team, and a performance management team.
Which is the BEST approach for the service desk to use for escalating this incident?
ITIL ITIL-4-Specialist-Create-Deliver-and-Support Summary
- Vendor: ITIL
- Product: ITIL-4-Specialist-Create-Deliver-and-Support
- Update on: Jul 22, 2025
- Questions: 73
