Which is an example of using a ‘shift-left’ approach to optimize password resets?

Vendor: ITIL
Product: ITIL-4-Specialist-Create-Deliver-and-Support
Update on: Jul 22, 2025
Questions: 73

ITIL ITIL-4-Specialist-Create-Deliver-and-Support Question Answer

Allow users to reset their own passwords using an automated tool

Train service desk agents to categorize password resets as service requests

Automatically assign a high priority to password reset requests to resolve them faster

Encourage users to remember or safely record their passwords to reduce the number of password resets

ITIL ITIL-4-Specialist-Create-Deliver-and-Support Summary

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