A commercial service provider is creating a new strategic plan.

ITIL ITIL-4-Specialist-High-velocity-IT Question Answer

A commercial service provider is creating a new strategic plan. It has developed the following tactics and operational plans:

• Tactic 1 - acquire new resilient infrastructure

• Tactic 2 - launch services by region

• Operational plan 1 - operate infrastructure to meet service levels

• Operational plan 2 - train staff on new infrastructure skills.

Which strategy do these tactics and operational plans support?

Increase revenue by introducing a new range of services

Identify customer needs for new services by researching market

Ensure improved handling of service requests by training staff

Ensure successful deployment by preparing implementation plan for new services

ITIL ITIL-4-Specialist-High-velocity-IT Summary

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