A service provider has recently started providing services to a new client.

Vendor: ITIL
Product: ITIL-4-Specialist-High-velocity-IT
Update on: Jul 22, 2025
Questions: 96

ITIL ITIL-4-Specialist-High-velocity-IT Question Answer

A service provider has recently started providing services to a new client. Surveys have shown that most of the client’s staff are satisfied with their experience across the user journey. However, some users are taking longer to get started because they are unaware or confused by the procedures to access and utilize the services.

Which is the BEST recommendation to improve the user journey?

Improve user training materials and methods as part of the 'onboarding' step

Streamline service delivery to reduce delays in accessing services

Implement user feedback loops to improve processes

Increase service desk availability for new users