A service provider is launching a new service to a very large number of users.

ITIL ITIL-4-Specialist-High-velocity-IT Question Answer

A service provider is launching a new service to a very large number of users. The majority of users are familiar with social media and online support.

Which is the BEST solution for providing user support in this case?

Provide a range of self-service options as the preferred method with the service desk phone support as back-up

Increase the number of service desk agents to handle user queries

Train users extensively before launching the service

Set up a dedicated email support channel for users

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A service provider is launching a new service to a very large number of users.

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