An organization works in a highly regulated industry.

Ensure that the service desk staff are aware of the new regulation and let them decide what data to record and produce reports when requested

Update the logging tool to ensure that all fields must be completed for every incident record, and produce daily reports of all service desk activity

Ensure that the service desk staff are aware of the new regulation, and continue to use existing reports of service desk activity

Update the logging tool to ensure that the minimum data required by the regulation is always recorded, and report on any deviations