In which step of the 'incident handling and resolution' process will a change be initiated?

During theincident resolutionstep of the incident handling process, it may become clear that a change is needed to resolve the underlying issue permanently. This is where the connection betweenIncident ManagementandChange Enablementoccurs. For instance, if the resolution of the incident requires a modification to the system, a change request is initiated to implement this solution, ensuring the problem does not recur​​.