Incident management team uses monitoring and event management tools to detect incidents as early as...

In ITIL 4, the use ofmonitoring and event management toolsextends beyond just detecting incidents. These tools can significantly enhance the management of theincident lifecycle, which includes activities from detection to resolution. By providing real-time monitoring, automated event correlation, and proactive incident detection, these tools enable more efficient tracking and management of incidents from start to finish, ensuring faster resolution and better coordination across teams.

The management of the entire incident lifecycle—from detection, diagnosis, and resolution to closure—can be optimized through automation and data provided by monitoring tools, which provide timely insights into incident status and progress​​.