Which activity of the ‘service desk optimization’ process ensures that change request are raised where...

In theservice desk optimizationprocess, aservice desk reviewidentifies areas where improvements or changes are needed. If issues or inefficiencies are discovered that require structural or procedural changes, achange requestis raised as part of this review process​​.

Service desk improvement initiationinvolves starting improvements, but the review process is where the need for change requests is identified.

Service desk improvement communicationis about informing stakeholders of improvements, not initiating change requests.

Triageis focused on user queries and does not directly relate to raising change requests for service desk optimization.