Which two fields are typically included when a problem record is created?

When aproblem recordis created, it typically includes information about theassociated configuration items (CIs)andaffected services. This information is crucial for understanding the scope of the problem and how it impacts the service infrastructure. Identifying CIs helps in root cause analysis, while affected services clarify the business impact​​.

Investigation resultsandproblem solutions(Options 1 and 2) come later in the problem management process after the problem has been analyzed and resolved.