New users are onboarding the service of the service provider.

[: ITIL 4 identifies the Relationship Manager as a key role in managing and improving the relationship between the service provider and its customers, making them central to any communication strategy (ITIL 4 Practice Guides)., Incorrect Options:, A: The Service Desk focuses on handling incidents and service requests rather than managing overall communication with users during onboarding., B: The Service Level Manager is responsible for managing service levels but is not the primary contact for user communication during onboarding., D: The Account Manager handles financial aspects and contracts, which are less relevant to the communication strategy for user onboarding., Conclusion:The Relationship Manager is the most relevant stakeholder for a communication management strategy during user onboarding, making option C the correct answer., , ]