Which of the following are the MAIN objectives of incident management?

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ITIL ITIL-Foundation Question Answer

Which of the following are the MAIN objectives of incident management?

1. To automatically detect service-affecting events

2. To restore normal service operation as quickly as possible

3. To minimize adverse impacts on business operations

A.

1 and 2 only

B.

2 and 3 only

C.

1 and 3 only

D.

All of the above

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TESTED 01 Aug 2025