What are the three types of metrics that an organization should collect to support continual...

Vendor: ITIL
Product: ITIL-Foundation
Update on: Jul 25, 2025
Questions: 324

ITIL ITIL-Foundation Question Answer

What are the three types of metrics that an organization should collect to support continual service improvement (CSI)?

Return on investment (ROI), value on investment (VOI), quality

Strategic, tactical and operational

Critical success factors (CSFs), key performance indicators (KPIs), activities

Technology, process and service

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