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What do customer perceptions and business outcomes help to define?

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What do customer perceptions and business outcomes help to define?

A.

The value of a service

B.

Governance

C.

Total cost of ownership (TCO)

D.

Key performance indicators (KPIs)

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  • Product: ITIL-Foundation
  • Update on: Jul 25, 2025
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TESTED 01 Aug 2025