How does categorization of incidents assist the 'incident management' practice?

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Exin ITIL Question Answer

How does categorization of incidents assist the 'incident management' practice?

A.

It determines the priority assigned to the incident

B.

It determines how the service provider is perceived

C.

It helps direct the incident to the correct support area

D.

It ensures that incidents are resolved in timescales agreed with the customer

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Vendor: Exin
Product: ITIL
Update on: Jul 25, 2025
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TESTED 31 Jul 2025