Why should service desk staff detect recurring issues?

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Exin ITIL Question Answer

Why should service desk staff detect recurring issues?

A.

To help identify problems

B.

To escalate incidents to the correct support team

C.

To ensure effective handling of service requests

D.

To engage the correct change authority

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Product: ITIL
Update on: Oct 31, 2025
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TESTED 31 Oct 2025