Why should service desk staff detect recurring issues?

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Exin ITIL Question Answer

Why should service desk staff detect recurring issues?

A.

To help identify problems

B.

To escalate incidents to the correct support team

C.

To ensure effective handling of service requests

D.

To engage the correct change authority

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Product: ITIL
Update on: Jul 25, 2025
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TESTED 31 Jul 2025