An internet service provider has recently acquired a smaller competitor and has performed an analysis...

Vendor: ITIL
Product: ITIL4-DPI
Update on: Jan 10, 2026
Questions: 40

ITIL ITIL4-DPI Question Answer

An internet service provider has recently acquired a smaller competitor and has performed an analysis of internal and external factors affecting both companies. The competitor was acquired because of their popularity in the market due to excellent service levels. The management are about to integrate the staff and practices of the two organizations and would like to ensure that this is successful.

Which assessment method is BEST for them to adopt?

Strengths, weaknesses, opportunities, threats (SWOT)

Customer/user satisfaction

Change readiness

SLA achievement