Which ‘service level management’ activity helps staff to deliver a more business-focused service?

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Exin ITILFND Question Answer

Which ‘service level management’ activity helps staff to deliver a more business-focused service?

A.

Creating targets based on the percentage of uptime of a service

B.

Understanding the ongoing requirements of customers

C.

Using complex technical terminology in service level agreements (SLAs)

D.

Measuring low-level operational activities

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Exin ITILFND Summary

Vendor: Exin
Product: ITILFND
Update on: Sep 17, 2025
Questions: 503

Price: $52.5 ~~$149.99~~

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Which statement about service requests is CORRECT?

Where are the details of the required performance outcomes of a service denned?

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TESTED 17 Sep 2025