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Which ‘service level management’ activity helps staff to deliver a more business-focused service?

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Which ‘service level management’ activity helps staff to deliver a more business-focused service?

A.

Creating targets based on the percentage of uptime of a service

B.

Understanding the ongoing requirements of customers

C.

Using complex technical terminology in service level agreements (SLAs)

D.

Measuring low-level operational activities

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TESTED 02 Aug 2025