Alice is the HR manager at a medium-sized technology company She has noticed that the...

After identifying and evaluating the abilities that customer support employees should possess, the next step Alice should take is prioritizing the training needs. This involves determining which skills and knowledge areas are most critical for improving customer satisfaction and which training interventions should be implemented first. Prioritizing helps in efficiently allocating resources and addressing the most pressing gaps. This approach is supported by training needs analysis methodologies as outlined in the ADDIE (Analyze, Design, Develop, Implement, Evaluate) model, which is commonly used in instructional design.