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MNO, Inc.

MNO, Inc. is a small global manufacturing company. The firm hires a new director of procurement to change the culture within the procurement team and focus on organization-wide key performance indicators (KPIs). The director suggests tracking the number of purchase orders created by each buyer across the organization to establish a baseline of activity. Smith, the department's senior buyer, is completely opposed to this KPI, and discovers that the other buyers are as well. Smith is concerned that many staff will resign if the director's initiative is instituted. Given this situation, which of the following is the BEST course of action for Smith to take?

A.

Consult with the director and share all staffing risks if this KPI is implemented as a priority

B.

Advise the director that the entire staff is open to new KPIs but will not track the number of purchase orders

C.

Advise the firm's CEO in a private meeting that the number of purchase orders should not be tracked unless the company is prepared for multiple resignations

D.

Remain silent on the specific concerns about the KPI, but mention that there may be problems if it is implemented

ISM LEAD Summary

  • Vendor: ISM
  • Product: LEAD
  • Update on: Jan 5, 2026
  • Questions: 165
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