Francine changed Internet service providers and just set up the equipment in the home.

Vendor: Apple
Product: MAC-16A
Update on: Jul 25, 2025
Questions: 50

Apple MAC-16A Question Answer

Francine changed Internet service providers and just set up the equipment in the home. She is calling you because she is unable to connect to the Internet from her iMac (Late 2013). You probe further to find out that her roommate is able to connect to the Internet using a PC and Francine is able to connect using he iPad 2.

Which of the following troubleshooting tools or techniques would you recommend to Francine to help her further diagnose the networking issue with the iMac?

Restart from the Recovery System and run Network Utility.

Restart the iMac and reset NVRAM.

Open System Information to verify that the Wi-Fi card is detected.

Open the Network pane of System Preferences and click Assist Me.