A customer service representative for a bank is on the phone with a prospect and...

Salesforce Marketing-Cloud-Personalization Question Answer

A customer service representative for a bank is on the phone with a prospect and wants to promote the next best offer based on digital behaviour. How would they accomplish this in service cloud?

The agent uses a customized next best offer widget powered by the interaction studio connector

Leverage service cloud to inform IS in real-time

Use machine learning to serve product/ content recommendations in email sent by your ESP

Manually sync data from Interaction studio to service cloud

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Salesforce Marketing-Cloud-Personalization Summary

Vendor: Salesforce
Product: Marketing-Cloud-Personalization
Update on: Aug 1, 2025
Questions: 121

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What two features of interaction studio have functionality to perform an A/B testing?

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A customer service representative for a bank is on the phone with a prospect and...

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Salesforce Marketing-Cloud-Personalization Summary

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