A company is implementing Dynamics 365 Customer Sen/ice.

A company is implementing Dynamics 365 Customer Sen/ice.

The company has the following system requirements:

• Periods of time off and absence for customer service representatives must be recorded, including the user who approved the request and the reason for the request.

• Based on the values of the Case Priority and Is Calculated columns, a custom risk status should be displayed.

• The date and time of the last email received must be stored in and queried from the Case table.

• When a case is resolved, the total amount of time spent on related activities must be recorded automatically.

You need to configure the system while minimizing development effort.

Which platform features should you use? To answer, move the appropriate platform features to the correct requirements. You may use each platform feature once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.