Microsoft MB-230 Question Answer
A retailer uses Dynamics 365 Customer Service integrated with Microsoft Teams.
Agents must be able to easily chat with other contacts who have recent activities with the same customer as the agent. Agents also must be able to pin specific chats to channels directly from Customer Service.
You need to enable suggested contacts for cases.
Which configuration should you enable for each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Microsoft MB-230 Summary
- Vendor: Microsoft
- Product: MB-230
- Update on: Apr 7, 2026
- Questions: 338
