You are demonstrating the Microsoft Teams integration capability for calling.

You are demonstrating the Microsoft Teams integration capability for calling. You use a Dynamics 365 Customer Service sandbox environment for the demonstration. SharePoint Online integration is configured for the environment.

After the demonstration, the attendees require the following information:

• How to enable the feature in the live environment

• Where call recordings are saved

• How to initiate calls with new customers

You need to address the user questions.

How should you address each question? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.