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You need to configure the queue for telephone-based cases.

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You need to configure the queue for telephone-based cases.

What are two possible ways to achieve this goal? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A.

Create a case from email.

B.

Define an SLA and entitlements and set entitlement values for case numbers.

C.

Configure a status reason transition.

D.

Create a case routing rule.

E.

Automatically create or update records.

Microsoft MB-230 View All Questions

Microsoft MB-230 Summary

  • Vendor: Microsoft
  • Product: MB-230
  • Update on: Feb 21, 2026
  • Questions: 328
Price: $52.5  $149.99
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You need to create and configure objects to support the requirements.
You need to create the SLAs.
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TESTED 21 Feb 2026