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You need to resolve the live chat routing issue for Agent2.

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You need to resolve the live chat routing issue for Agent2.

Which three actions can you perform? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A.

Give Agent2 a high proficiency rating value for a specific HVAC unit

B.

Verify Agent2 has profile-based capacity available.

C.

Give Agent2 a high proficiency rating value for language.

D.

Add a language resource characteristic to the profile of Agent2.

E.

Verify Agent2 is set as a Contact resource type.

Microsoft MB-230 View All Questions

Microsoft MB-230 Summary

  • Vendor: Microsoft
  • Product: MB-230
  • Update on: Aug 27, 2026
  • Questions: 369
Price: $52.5  $149.99
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TESTED 27 Aug 2026