The email marketing manager receives an alert that a lead has unsubscribed.

Set up a list called “reset leads score to 0” and add the lead to that list.

Do nothing because unsubscribing automatically resets the score to “0”.

Mark the lead as marketing suspended because that will automatically change the score to “0”.

Set up a batch smart campaign with a flow action step to change the score to “0”.

Change the score manually to 0 on the Lead Details page.