AnyAirlines uses an Einstein bot for their customer support.

[Reference:Salesforce Einstein Bot Setup Guide, Understanding Dialog Options:, Action:Used for initiating backend processes or external actions., Question:Used for asking the user for information or inputs., Rules:Used for defining conditional logic to control the flow of the conversation., Message:Specifically used to provide information or feedback to the user, which is ideal for handling incorrect answers., Reference:Einstein Bots Dialogue Management, , ]