A network technician is troubleshooting the connection to the company website.

When traceroute shows asterisks (timeouts) instead of IP addresses or hostnames, it may indicate that intermediate routers are dropping ICMP packets. However, performing an nslookup will reveal the IP address associated with the domain name, confirming that DNS resolution is correct and helping identify the path to the target server. The document states:

“nslookup is used to query DNS servers to retrieve IP address information associated with a domain name, which helps confirm DNS resolution is working correctly even when traceroute results show timeouts.”