A technician is troubleshooting a user ' s laptop that is unable to connect to...

The tracert (Traceroute) command is used to determine the path packets take from the source to the destination. It helps in identifying routing issues by showing each hop the packets pass through, along with the time taken for each hop. This command can pinpoint where the connection is failing or experiencing delays, making it an essential tool for troubleshooting routing issues.References: CompTIA Network+ study materials and common network troubleshooting commands. ​