Which of the following troubleshooting steps provides a change advisory board with the information needed...

When dealing with troubleshooting and change management, the plan of action outlines the steps, risks, and mitigation strategies. A change advisory board (CAB) uses this documented plan to decide whether to approve the change.

A. Identify the problem is the first step in troubleshooting, not decision-making for CAB.

B. Develop a theory is diagnostic work, not planning.

C. Test the theory confirms causes but doesn’t provide actionable planning information.

References (CompTIA Network+ N10-009):

Domain: Network Operations — Change management, troubleshooting methodology, CAB processes.