What priority case can be opened to guarantee a 8-hour response for a customer with...

APriority 1 (P1)case guarantees an8-hour response timefor customers with Production Support. P1 cases are designated for critical issues that severely impact business operations or cause a complete system outage, requiring immediate attention from Nutanix Support.

Other priorities:

P2: High-impact issues but not critical, response time varies.

P3: Medium impact, typically non-urgent issues.

P4: Low priority, general inquiries or minor issues.