Which entity should be contacted for AOS software supported related to NC2?

For AOS software support related to NC2, the appropriate entity to contact is Nutanix. Nutanix provides comprehensive support for their software, including the Acropolis Operating System (AOS) used in NC2 deployments.

Support Scope:

Nutanix offers support for the deployment, configuration, and management of NC2 clusters, including any issues related to AOS software.

This includes troubleshooting, updates, and technical assistance.

Why Not Other Options:

Internal IT Operations team: Typically handles internal issues but does not have the specialized knowledge or resources for AOS software support.

Partner: May provide support but would ultimately escalate issues to Nutanix for software-specific concerns.

Public Cloud Vendor: Manages infrastructure-related issues but does not provide support for Nutanix AOS software.

Nutanix Support Documentation

Nutanix Cloud Clusters on AWS Administration Guide

Nutanix Best Practices for AOS Support