An administrator received a report that users are being disconnected from their sessions consistently after...

gold image is a term used to describe a template for a virtual machine (VM) that contains a preconfigured operating system and applications1. A gold image can be used to create multiple session hosts that share the same configuration1. However, a gold image needs to be properly prepared before being used as a template123.

One of the steps involved in preparing a gold image is to run sysprep on the VM. Sysprep is a tool that removes system-specific data such as computer name, security identifier (SID), and driver cache from Windows23. This allows the VM to be generalized and duplicated without causing conflicts or errors23.

One of the options that can be set when running sysprep is CopyProfile. CopyProfile is a setting that determines whether the user profile settings of the built-in administrator account are copied to the default user profile2. The default user profile is used as a template for creating new user profiles on Windows2. If CopyProfile is set to True, then any changes made by the administrator account (such as desktop wallpaper, screen saver, Start menu items, etc.) will be applied to all new user profiles2.

Therefore, if users are being disconnected from their sessions consistently after 10 minutes, it could be because the gold image has some incorrect settings in the default user profile that cause session timeout or termination. To resolve this issue, one possible solution is to sysprep the gold image with CopyProfile set to True, and make sure that there are no settings in the administrator account that could affect session stability (such as power saving options or Windows Store applications)2.