An administrator is tasked with protection of a business critical application.

To resolve issues with application-consistent snapshots (script execution failures), two critical actions are needed:

NGT Service Status:From the ECA materials:

“The Nutanix Guest Tools (NGT) service is responsible for executing pre-freeze and post-thaw scripts for application-consistent snapshots. If NGT is not running, these scripts will not execute.”

Script Validation:

“Before relying on scheduled snapshot runs, execute pre-freeze and post-thaw scripts manually to ensure they complete successfully. This helps to rule out script logic or permission issues.”

Ownership or log review of the script path itself (A and B) are secondary and typically not root-cause resolution steps.