Which two features can a network administrator use to troubleshoot the issue of a Prisma...

GlobalProtect logs

These logs provide detailed insights into the user’s connectivity, tunnel status, and authentication events.

“GlobalProtect logs include detailed information about connection establishment, tunnel negotiation, and any errors that can prevent mobile users from accessing applications.”

(Source: GlobalProtect Troubleshooting)

Autonomous Digital Experience Management (ADEM)

ADEM helps visualize end-to-end performance and identifies network issues affecting SaaS app access for mobile users.

“ADEM provides real-time and historical visibility into user experience, enabling quick identification and resolution of connectivity or performance issues for SaaS applications.”

(Source: ADEM for Prisma Access)