In the modern Nonprofit Cloud (NPC) architecture, high-volume and complex data processes—such as the generation of financial records for the Accounting Subledger—are managed by the Industries Common Features framework.
When a consultant is troubleshooting why records are not being created, they must look beyond standard Salesforce "Scheduled Jobs" and into the specialized monitoring tools built for Industry Clouds. The Monitor Workflow Services (accessible via the "Industries Service Excellence" or "Monitor Workflow" setup areas) is the central dashboard for tracking the health of these automated processes.
How to Use Monitor Workflow Services for Troubleshooting:
Accessing the Monitor: The consultant navigates to Setup and searches for Monitor Workflow Services.
Identifying the Job: The consultant looks for entries related to the Accounting Subledger or the Data Processing Engine (DPE) jobs that power the subledger logic.
Analyzing Run History: The tool displays a list of recent executions, including the Start Time, End Time, and Status (e.g., Success, Failed, or Completed with Errors).
Drilling into Errors: If a job fails, the consultant can click on the specific run ID to view the error logs. This provides granular detail, such as "Record Lock Contention," "Validation Rule Violation," or "Missing Required Mapping," which explains why the financial records were not generated.
This tool is essential because NPC's Subledger often relies on Batch Management and DPE. These processes run asynchronously in the background. Standard Scheduled Jobs (Option A) only show that the "trigger" fired, not whether the internal industry logic successfully completed its task. Monitor Workflow Services provides the "end-to-end" visibility required for a consultant to ensure the nonprofit's financial data is accurately flowing from Fundraising into the subledger.
