A user at a nonprofit is trying to run a mailing list report on a...

Vendor: Salesforce
Product: Nonprofit-Cloud-Consultant
Update on: Jan 6, 2026
Questions: 125

Salesforce Nonprofit-Cloud-Consultant Question Answer

A user at a nonprofit is trying to run a mailing list report on a campaign using the NPSP Household Mailing List button. They receive an error saying, "the data you are trying to access is unavailable." The button works as expected for the system administrator.

What should the consultant advise to troubleshoot the issue?

Check if the user has access to the Apex Class for Manage Households.

Check if the Campaign ID filter in the Campaign Household Mailing List report is unlocked.

Check if the user has the View Reports in Public Folders system permission.

Check if the user has access to Households via Role hierarchy.