An outbound Internet connection is not available to send AutoSupport messages.

When BlueXP has configured Cloud Volumes ONTAP systems to use the Connector as a proxy server, and the Connector requires an inbound connection on port 3128, the necessary action is to modify the associated security group. Here's what to do:

Identify Security Group:Determine which security group is associated with the Cloud Volumes ONTAP or the Connector instance.

Modify Security Group Rules:Update the security group rules to allow inbound traffic on port 3128. This is crucial to enable the Connector to receive connections as a proxy server for sending AutoSupport messages.

Apply and Verify Changes:After updating the security group, apply the changes and verify that the Connector can successfully transmit AutoSupport messages through the specified port.

For guidance on configuring security groups in AWS, consult the AWS documentation or the specific guidelines provided by your cloud provider:AWS Security Groups Documentation.