Your customer added a new DS4246 shelf to their FAS2750 single-node system and created a...

According to the SAS cabling rules and concepts for shelves with IOM12/IOM12B modules1, one of the goals is to provide a single, easily understood universal algorithm for all SAS products and configurations. One of the rules is that of the two paths to a single disk storage stack from a single node, one should connect to the top and one to the bottom of the storage stack. This ensures maximum possible resilience and minimizes the reliance on controller takeovers. The exhibit shows that both SAS connections from one controller go to the same shelf, which violates this rule and causes the error message. This situation is not normal for a FAS2750 single-node system and can reduce reliability and availability. The cables should be reconnected according to the SAS cabling rules and the controller-to-stack cabling worksheet template for quad-pathed connectivity2. References = SAS cabling rules and concepts - shelves with IOM12/IOM12B modules, SAS cabling issue: Both SAS connections from one controller go to the same shelf, Controller-to-stack cabling worksheet template for quad-pathed connectivity.