Comprehensive and Detailed In-Depth Explanation:
The diagram illustrates aMotivation viewpointin ArchiMate, which is used to express stakeholder concerns, goals, and requirements.Customer Satisfactionis linked toboth the CEO and the Customer, indicating that it is ashared concern.
TheCEOis concerned aboutCustomer Satisfactionbecause it influencesSales Targets.
TheCustomeris concerned aboutCustomer Satisfactionbecause it is influenced by factors such asProduct PortfolioandPrice.
TheCustomer Satisfaction elementisnot strictly assigned as a goal, requirement, or constraintto any single entity—it is ashared motivational elementbetween stakeholders.
Analysis of Answer Choices:
✅A. Ensuring the Customer is satisfied is a constraint on the CEO achieving the sales target.→❌Incorrect.
Constraints in ArchiMate are usually modeled explicitly using the "Constraint" element, which is missing from the diagram.
ArchiMate 3.2 Specification, Section 6.2.4, states that constraintslimit or influence goalsbut do not necessarily act as shared concerns.
✅B. Customer satisfaction is a shared concern of the CEO and Customer.→✅Correct Answer
The diagram clearly shows that both the CEO and the Customer are connected to the Customer Satisfaction element, indicating that it isa shared concernrather than a goal, requirement, or constraint.
ArchiMate 3.2 Specification, Section 6.2.1, states thatstakeholder concerns can be modeled as motivational elements that multiple actors relate to.
✅C. The CEO has the goal to provide customer satisfaction to the Customer.→❌Incorrect.
A goal is usually represented as a distinct "Goal" elementin ArchiMate, which is not used here.
Customer Satisfaction is positioned as a concern rather than a goal.
✅D. The CEO has a requirement to provide customer satisfaction.→❌Incorrect.
A requirement in ArchiMate is a more specific directivethat is modeled separately, typically linked to business processes or services.
ArchiMate 3.2 Specification, Section 6.2.3, states thatrequirements describe what must be achieved rather than being general concerns.
Final Answer:✅B. Customer satisfaction is a shared concern of the CEO and Customer.
References:
ArchiMate 3.2 Specification: Sections 6.2.1 (Stakeholder Concerns), 6.2.3 (Requirements), and 6.2.4 (Constraints).
Archi User Guide: Modeling stakeholder concerns and motivation elements.