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A company is designing a new console for contact center agents.

A company is designing a new console for contact center agents. The cards in the console need to display the following:

• "Open" cases with case description, case open date, case type, assigned to and priority fields. Open should be highlighted with a red border.

• "Awaiting Closure” cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.

• "Closed" cases with case description, resolution, case closed date fields with alink to duplicate cases.

All cases will be fetched using a single DataRaptor.

How should the consultant design the FlexCard solution to meet these requirements?

A.

Using card session variables and a single FlexCard with multiple flyouts

B.

Using card session variables and multiple FlexCards

C.

Using card filter and a single FlexCard with multiple flyouts

D.

Using card filter and multiple FlexCards

Salesforce OmniStudio-Consultant Summary

  • Vendor: Salesforce
  • Product: OmniStudio-Consultant
  • Update on: Jul 30, 2025
  • Questions: 142
Price: $52.5  $149.99
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